Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach.
Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI.
key learning points
setting and sharing an agreed agenda>
exploring and establishing facts
making and testing hypotheses
considering options and agreeing next steps
who is it for
managers and team leaders at all levels
team members
coaches and mentors
trainers and consultants
how to use it
model for giving feedback
framework for emotional intelligence competencies/li>
emotionally competent feedback
group training and self-study
what you get
realistic dramatised examples of good and bad practice (14mins)
video 'chapters' organised by examples and commentary
video 'introduction to EI'
video commentary
facilitators guide with training notes and presentation materials
workbook with questionnaire for self study and use in group sessions
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Maggie and Tariq give Jo very different kinds of feedback and she responds accordingly...
Realistic dramatised scenarios demonstrating formal and informal feedback.
Trailer
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'Very professional and convincing - it makes an excellent accompaniment to a larger programme on EI.' (Keith Taylor, Land Registry)
‘I enjoyed the video and feel it is a realistic depiction of the sorts of conversations - good and bad - that go on. ‘ (Celia Clark, OUP)
'II liked the realistic scenes and storylines. The general set-up of the DVD was good and quality very good. Excellent facilitator's guide.'
(Martin Brown, Woodside Associates)
'A measured product that illustrates the framework of emotional intelligence competencies with great clarity. Even the most high-handed manager would have a clear idea of what constitutes emotionally competent feedback by the end of the session. Better value handouts than many such packs. Value for Money*****' (Training and Coaching Today)
